'Had I not happened to check in on my mom, she would have been lying in bed, in pain, in withdrawal because she hadn't been given her medications on time, with no ability to help herself.'
Marianne Lush is paraplegic, legally blind, and terminally ill with inoperable cancer. She relies on in-home care. But over the past week her caregivers have missed several shifts. Twice when they didn’t show up, the family wasn’t notified.
Marianne has various caregivers. Some of them are employed by Island Health, while others are employed by Sidney Senior Care, which subcontracts for Island Health."When you’re dealing with thousands of seniors in the home-support system and thousands of caregivers, it is impossible for things to go perfectly 100 per cent of the time," the company said in a statement.
Jennifer said she still plans to stick with the company going forward. But she does want to see the problems addressed.