56-Hour flight delay leads to $2,000 compensation win for B.C. family
A B.C. family has won more than $2,000 in damages after they were delayed 56 hours on an Air Canada flight to Egypt, according to a recent decision from the province’s Civil Resolution Tribunal.
The family was scheduled to pass through Vancouver and London before reaching Cairo. But once in Vancouver, a delay meant they were forced to take another plane to the United Kingdom. When they reached London, their connecting flight had already left. The tribunal agreed that a so-called “knock-on effect” — where a delay in one flight delays the next — was out of Air Canada’s control. Flight documentation indicated that “at least some of the delay” was due to this effect, but that it also appeared staffing issues impacted the time it took to change airplanes, the tribunal found.
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