The postal service says the move offers convenience and reliability.
“Customers who don’t have a My Post account will continue to receive paper cards as usual.”
Victorian business owners were alerted to the new system mid-year and Australia Post hinted at a wider rollout when responding to a disgruntled customer on social media. Australia Post’s social media team replied: “We hear you. That’s one of the reasons we’re shifting to digital missed delivery cards on the AusPost app, so you’ll have more accurate and legible information.”
Delivery drivers and contractors do take snaps during their rounds and the photos are kept by Australia Post in case of a customer complaint.
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