An Airdrie consumer is demanding his money back from Ashley HomeStore, which he said sold him a defective and “unsafe” couch.
Click to share quote on Twitter: "Each time it came back to us there was a different issue on the couch."“The back piece, it’s flexing or bowed,” he pointed out. “But that part should be strong.”Global News reached out to Ashley HomeStore but did not receive a response to Bennett’s complaints from either the store itself or the company’s headquarters.
However, Bennett shared some screenshots of live chats he had with a member of the company’s customer service team. The representative told him regarding the shaky back “No one should be putting weight on the back portion of the item.” When Bennett questioned the noise the sofa was still making, he was told; “The plate is attached and there’s noise but noise alone is not warrantable. There have been a number of technicians review this and your item is within manufacturer standards.”
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