The changes will come into effect in January 2025.
Airlines will soon have to provide mandatory full refunds to passengers of flights delayed for at least five hours or more from Sept 2.KUALA LUMPUR - Airlines will soon have to provide mandatory full refunds to passengers of flights delayed for at least five hours or more, said Malaysia’s Transport Minister Anthony Loke.
He explained that this applies to passengers who choose not to proceed with the delayed flight and opt to purchase a different flight altogether. “Now, if passengers have an alternative flight, they can get a refund if their initial flight is delayed for five hours or more,” he said during a press conference on Aug 28.Other amendments to the MACPC will also see refunds applicable for flights disrupted due to extraordinary circumstances like changing weather patterns.“Consumers, however, have the choice to decide on their preferred refund method,” Mr Loke said.
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