Pressure to act is building, as summer travel is expected to break records in some regions in 2023. Read more at straitstimes.com.
LONDON – Ms Nikoleta Dodova is among a growing number of dissatisfied airline customers.
“If they haven’t paid, they’re not following the law,” Ms Dodova said. “They need to be accountable.” Pressure to act is building, as summer travel is expected to break records in some regions in 2023 following long airport lines and piles of backed up baggage last summer. Lufthansa said in a statement it has no backlog of customer claims, and refunds are generally paid within the statutory seven days that applies to airlines operating in Europe.
Sweden’s national consumer dispute body decided in March that Ms Dodova is owed €800 in compensation from Hungarian budget carrier Wizz Air. The airline said it was in touch with her and was doing more to improve customer service.Traveller complaints are clogging courts and regulatory agencies in Germany, Britain, Canada and the US.
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