A roundtable of advocates, service providers and union members has come up with eight recommendations it believes the federal government must implement to end bureaucratic hurdles to a safe transition to civilian life for military veterans.
The Veterans Affairs Canada headquarters in Charlottetown, P.E.I. Veteran advocates and the union representing VAC staff say delays for needed benefits need to be immediately fixed. - Stu Neatby
The recommendations included a call for Veterans Affairs Canada to limit the number of veteran files taken on by case managers to 25. This is the service standard of the department, but some staff members have caseloads as high as 40 to 60. “The gaps that form in that process are massive,” Maxwell said. “Having to retell your story and prove your injury and illness over and over again often leads veterans to just simply give up."
Veterans Affairs Minister Lawrence MacAulay says his goal is to bring a backlog of thousands of disability benefit applications under control by the summer of 2023. - Stu Neatby/SaltWire Network fileIn an interview with SaltWire, Steven Harris, Veterans Affairs Canada’s assistant deputy minister for service delivery, did not commit to an automatic pre-approval process for veteran benefits.
“If your application is approved and, of course, there's a service relationship to the disability that you're suffering, you get access to treatment benefits for as long as you live," Harris said.
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