An Ottawa woman plans to file a human rights complaint against the Royal Bank of Canada after a routine trip to her branch to pick-up her credit card resulted in what she calls a dehumanizing and racist experience to prove her identity to police.
"I started filming. At that point, it was just emotions," says Barry, who posted the interaction on TikTok. "I was very scared and I was very shocked. I never ever had an issue with the law before. My only reaction at that time was to just cry and feel the injustice. The police officers asked me to stay outside until they finished the investigation and that process took over an hour.
"The police said your passport had two R's on it, but your bank account and your bank statement, your name had one R," she says. "And remember I just put money into my bank account and that was fine … this was something that was so easily solved by asking me one more question, I even had my old passport."
"We take our responsibility to safeguard the privacy and confidentiality of our clients' information very seriously. When authenticating a client, for any transaction, RBC carries out thorough due diligence. This includes verifying that identification provided meets established requirements. Diversity and inclusion guide our actions and behaviors to ensure we develop a relationship with clients based on trust and, most importantly, mutual respect.
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