Government Services Minister Bill Shorten has increased pressure on Optus to improve its communication with customers about their stolen data, as the telco sends new texts.
Government Services Minister Bill Shorten has increased government criticism of Optus’ handling of its customer data breach, saying executives including CEO Kelly Bayer Rosmarin are “kidding themselves” if they think customers are happy with how they have communicated.
“It’s now Day 13, and I’m pleased that our Service Australia people were able to get data finally today, but I think Optus senior management are kidding themselves if they want a medal for the way that they’ve been communicating – not even a crocodile’s going to swallow that.”On Monday, Ms Bayer Rosmarin appeared surprised at the government’s aggressive stance, saying Optus had been given a Tuesday deadline to provide the information, which it was aiming to hit.
“For me what it’s about is that the horse has bolted. We’re trying to close the gate,” Mr Shorten said. Some customers had been confused by initial messages sent at the weekend relating to their drivers’ licences, which referred to a distinction between licence numbers and card numbers being stolen. Privacy Commissioner Angelene Falk appeared in television interviews on Monday night and Tuesday morning, telling ABC’sthat Optus could still face punishment over the loss of data, and that she had recommended the current $2.1 million fine available for failing to protect data be increased dramatically for future breaches.
Australia has had data breach notification laws in place since 2018, which means companies have to notify the commissioner about exposed customer data, but that law has only applied to larger organisations with annual turnover of $3.1 million or more.
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