92-year-old Alberta woman remains in hospital days after her 911 call was transferred to 811
Bayne said at that time, she was asked to give the phone to her mom and take it off of speaker phone.
“They asked if she had chest pains, she said yes. They asked if she has some breathing issues, she said yes. She was saying how weak she was, couldn’t walk, couldn’t eat anything and put me back on the phone and basically said to take to her to her GP,” Bayne said.Bayne didn’t want to go to a family doctor —she wanted her mom to be treated at a hospital. She was worried about transporting Ross herself because she was so weak.
“They suggested all sorts of arrangements to do in the car transport. I said she is too weak. They told me to call a medical transport agency to take her.” Bayne said she gave up with the conversation and helped mom get dressed and then took her to the emergency room at the Misericordia Hospital. “She needed to be there on a stretcher, she waited the entire day at the Misericordia in chair slumped over. The security guard even felt sorry for her.”
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