If you want to test the limits of your patience, get a job where you have to interact directly with the clientele.
. Whenever people are buying something from you, they can be so egotistical, so stubborn, and so rude that you will quickly find out how many"Sorry" and"Have a nice day" you can fit into one shift. Don't believe me? Just check outWe had a guest whose kid squat walked a turd/diarrhea 12 ft in a line into the pool then demanded we clean up their child’s poo.
My wife could tell by the smug set of the abusive customer’s shoulders that whatever it was he got what he wanted. Far too many to list them all, unfortunately. One of the worst was during my first week not in training where I was thankfully in the back office right behind the desk doing some reservations work instead of being at the desk . A groom had emailed our team and asked us to please go into their room and get the bride’s dress to steam it before their wedding the next day. We made sure we had permission to enter the room and whatnot, and our staff, though very uncomfortable, got the dress.
A man was checking into a room that was under his wife's name. She did not add his name to the room so I could not let him in. I had to call the wife to get permission.1. He didn't want to show me his ID.The hotel was 4 years old, I was very new at the job as well, like 3 months. When asked why he’d thought this was a good idea, he replied, “I didn’t know microwaves couldn’t cook steak! This is YOUR fault for not having one in the room in the first place.”... Needless to say, he was charged for the damage, the room was out of commission for weeks.I used to work as a night receptionist at a hotel in Jalandhar, India a few years ago. Most nights were uneventful, but one guest will forever be burned into my memory.
About two hours later the police arrive and one is holding one of those parabolic listening devices. They asked if I’d checked the dude in and what room he was in. He was wanted for armed robbery with a shotgun. I gave them the info and they went and staked out the room and arrested him when he came out. It is pretty scary thinking back on it, I’m sure the long object under his coat was the shotgun.Or the one who mugged a blind woman and stole her cane.
Finally, years ago I was working at a hostel in Kyiv. We had this one guest who was absolutely disgusting - he would sit in the kitchen and shovel food into his mouth while staring off into space. Crumbs falling all over his body and the floor, then eventually get up and leave without cleaning up after himself. He never talked and he smelled awful. One night when I was thankfully out with my ex, apparently he s**t himself in his sleep so badly it woke up everyone in the dorm.
The situation escalated when, during her morning run near the hotel, an unsuspecting woman became his target. Out of nowhere, he ran after her and punched her for no apparent reason. The poor woman ended up with a terrible black eye and, understandably, called the police. They arrived quickly and arrested him on the spot.
So, I tried to explain the next day but they spoke little English, resulting in me using my skills in mime to try to get my message across. I guess it worked as there was no s**t seats after. The family were not horrible but it was a horrible experience.That could be not knowing how the toilets work as it's very different in the middle east and parts of Asia. Tho I'd expect anyone to know to clean up after.He was a piece of s**t. Along with all his staff and personal chef.
I'm not sure what happened to him as I was one of the 10 people that management fired because we knew what was going on at the hotel..... the main manager was sleeping with the maintenance man while she was still married... and he was sleeping with her daughter, who may or may not have worked there. That was a blessing in disguise, though I met some cool people that I still talk to today, and that was over 10 years ago.
The family were caught stealing from a nearby store not long after.. trashy people like playing the victim card.Some guy was hauling off on my GM and I was doing houseman stuff. It just kept escalating and I finally said"Kevin, I'm gonna take out this trash." The guest looked at me like I just challenged him to a fight until I went around the corner with my bin full of garbage.
One gentleman came down and was *livid*...he wanted us to 1) refund his entire stay , 2) make a reservation for him at a place of his choosing, and 3) pay for his new accommodations and transport his family and luggage. Apparently she visited regularly, like 3 times a year and always came by herself. The majority of her holiday week she would hang around the check-in counter complaining about all sorts of things.
Most of these rooms were booked a year in advance. People would literally book the same room for next year. I'd rather deal with ornery, anti social, slightly off smelling fishermen that rented rooms off season and slept on their boats otherwise than tourists.This couple and their dog checked in to the hotel. I'm going to give them the names of Sam and Pat. They get into a fight, and Sam storms out, leaving Pat and doggo. Pat stays the night, but to punish Sam, leaves the doggo at the hotel in one of the staff service areas, where it is found.
My boss told a story of a wedding reception and how a lady had gotten p**s drunk and shat herself, leaving a trail from the meeting room all the way to the elevator and the carpet in the halls.-Got called a racist by a 150 person wedding party for asking that the literally building shaking music be turned down. This was around 1:30 in the morning and they were far from the only people in the hotel. The guy I had relieved when I clocked in warned me that they'd been an ISSUE all weekend.
I've been in hospitality for over 12 years. I've been a GM for 6+ years. I have seen so many things. Most recently, maybe 8 months or so ago, I checked a guest in. He seemed perfectly normal. Asked me some basic questions, including about our guest laundry. I ameer his questions, give him his keys and tell him how to get to his room. 30 minutes later, I have police at the desk.
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